GridMango Privacy Policy
Last updated: April 13, 2026
This Policy describes how GridMango collects, uses, stores, and protects personal data and customer datasets when you use the platform.
Privacy principles
Customer ownership
GridMango does not claim ownership of customer telemetry, uploaded files, or generated outputs.
Service-limited use
Customer Data is processed to operate the service, secure the platform, and support the account using it.
Model training
Customer Data is not used for model training unless your organization expressly opts in through written agreement.
Data collected
Account and identity data
- Name, email address, login identifiers, and account metadata.
- Subscription and billing state required to provide paid functionality.
Customer-uploaded and generated data
- Telemetry files, configuration snapshots, simulation inputs, and generated outputs.
- Protocol run history, execution logs, and artifacts created while using GridMango tools.
Operational and security data
- Usage metrics, IP address, browser metadata, request logs, and service diagnostics.
How data is used
GridMango uses data to provide requested features, enforce plan entitlements, secure the service, maintain reliability, process billing events, and respond to support or incident investigations.
We do not sell personal data.
Customer data boundaries
We do not use Customer Data to train models unless your organization has explicitly agreed to that use in writing.
Sharing and subprocessors
We share data only with service providers required to operate GridMango, such as hosting, authentication, billing, and email delivery providers. Those providers process data under contractual controls and only for service-delivery purposes.
Retention and deletion
Retention depends on data type, account state, support history, and applicable legal or operational requirements. We retain data only for as long as needed to operate the service, satisfy legitimate business needs, or comply with legal obligations.
Customers may request account deletion through the Contact page. Deletion and deactivation outcomes are also influenced by account settings, active subscriptions, and support workflows.
Security measures
- TLS encryption in transit.
- Authenticated request enforcement and service-side authorization checks.
- Logical tenant separation for customer data and account-scoped access.
- Operational logging used for troubleshooting, abuse prevention, and security review.
International processing
Data may be processed in the regions where GridMango infrastructure or subprocessors operate. Where cross-border processing occurs, we apply reasonable safeguards appropriate to the services in use.
Individual rights
Depending on jurisdiction, you may have rights to access, correct, delete, or export personal data, or to object to or restrict certain processing. Requests can be submitted through the Contact page.
Policy updates
We may update this Policy from time to time. Material changes will be reflected by updating the date on this page and, where appropriate, through in-product notice or direct communication.